Remote
We're looking for an Operations Onboarding Specialist to guide new customers from their first workflow setup to going live and make sure nothing falls through between kickoff and launch.
Team
Customer Success
Location
Remote
Employment Type
Contract
Salary
$80K – $100K
What you'll own
Guide new customers through their first workflow setup from kickoff to going live.
Find where each customer's operation has the most to gain from automation and start there.
Troubleshoot configuration issues and escalate to engineering when the problem runs deeper than setup.
Document every onboarding so the next specialist can pick up without losing context.
Feed recurring customer friction back to the product team with enough detail to act on.
What you bring
3+ years in customer success, implementation, or solutions consulting.
A strong understanding of operations workflows in support, sales, or finance.
Comfort running multiple onboardings at once without dropping any of them.
Clear, direct communication in writing and on calls.
Experience working with APIs and integration tools at a configuration level.
What puts you ahead
A background running or managing an operations team yourself.
Experience onboarding customers onto workflow automation or AI platforms.
The ability to write documentation that customers actually read.
Ready to show your work?
